Sustainable operating principles

Our operating principles are based on legislation and our values and guidelines. We comply with approved international accounting standards and the corporate governance of listed Finnish companies in general reporting, and the GRI framework and our own guidelines and principles in sustainability reporting. The most important of these include the Code of Conduct, SATO's values, sustainability policy, environmental programme, guidelines for preventing the grey economy, procurement, financing, risk management and disclosure policies, HR management principles and stakeholder policy.

In 2016, SATO prepared its new Code of Conduct together with its personnel. Through the new Code of Conduct, SATO revised its guidelines, for example, on reasonable hospitality and decided to adopt the Whistleblowing channel for its stakeholders and personnel. The new Code of Conduct entered into force on 1 January 2017.

Key guidelines and principles of SATO's corporate responsibility have been described in the table below. These are applied to all material aspects related to sustainability and to monitoring the functionality of the supply chain. In 2017, the objective is to develop and standardise the sustainability management principles using the new SATO sustainability manual.

       

Vision, mission, strategy, objectives

Key sustainability aspects at SATO
Operating principles/policies
Management methods
Strategic objective
Price-to-quality ratio Investment criteria, planning instructions, service principles, customer promises At home, In society Constantly improving Net Promoter Score among our tenants, profitability
Smooth services for customers Customer promises, service principles, principles of partnership control, good renting practice At home, In society, Customers Constantly improving Net Promoter Score among our tenants
Inspiring corporate culture HR management principles, Code of Conduct, sustainability policy Personnel, Partners Committed personnel
Competence development HR management principles Personnel, Partners Committed personnel
Energy efficiency Environmental programme, planning instructions, sustainability policy Environment Energy efficiency, profitability
Sustainable supply chain

Procurement policy, Code of Conduct, guidelines for preventing the grey economy, guidelines for preventing money laundering, related party guidelines, stakeholder policy, agreement on cooperation, sustainability policy

Partners Constantly improving Net Promoter Score among our tenants, profitability
Growth and profitability Investment criteria, financing policy, risk management principles, sustainability policy Economy, Risk management Profitability
Engagement of customers in operational development Stakeholder policy, sustainability policy Customers Constantly improving Net Promoter Score among our tenants
Stakeholder dialogue Stakeholder policy, HR management principles, partnership control principles, sustainability policy Stakeholders, Personnel, Customers, Partners, At home Constantly improving Net Promoter Score among our tenants
Transparent methods Code of Conduct, disclosure policies, good corporate governance, related party guidelines Corporate responsibility at SATO, Policies, Value creation Constantly improving Net Promoter Score among our tenants, profitability