Sustainability concepts and Indicators

CONCEPTS AND INDICATORS OF SUSTAINABILITY

Concept/indicator Definition
Environment
Objects covered by energy and water consumption monitoring Properties in which SATO holds more than 50%, consumption in SATO's offices is not included in the consumption figure.
Total heat consumption (MWh) The year's absolute heat consumption in all the owned properties held throughout the year and within the scope of consumption monitoring, expanded by estimated consumption in properties purchased and sold during the year and properties outside the scope of consumption monitoring (average rated consumption multiplied by the surface area of apartments owned on average during the year)
Total electricity consumption (MWh) The year's absolute electricity consumption in all the owned properties held throughout the year and within the scope of consumption monitoring, expanded by estimated consumption in properties purchased and sold during the year and properties outside the scope of consumption monitoring (average rated consumption multiplied by the surface area of apartments owned on average during the year)
Total energy consumption (MWh) Total consumption of heat and electricity during the year
Total water consumption (1,000 m³) The year's absolute water consumption in all owned properties held throughout the year and within the scope of consumption monitoring, expanded by estimated consumption in properties purchased and sold during the year and properties outside the scope of consumption monitoring (average rated consumption multiplied by the surface area of apartments owned on average during the year)
Electricity consumption intensity (kWh/m³/year) Electricity consumption per m³ in all objects that have been rented for the entire year
Water consumption intensity (litres/m³/year) Water consumption per m³ in all objects that have been rented for the entire year
Standardised heat consumption intensity (kWh/m³/year) Heat consumption per m³ in all objects that have been rented for the entire year. The figure is weather adjusted to make years comparable.
Greenhouse gas emissions (tCO2e) Emissions from heat, electricity, water and waste produced by residents. The emissions of properties within the scope of consumption monitoring have been expanded to apply to apartments owned on average during the year, similarly to the total consumption of heat, electricity and water. The emission multiplier of district heating is defined by Motiva Oy. Electricity does not produce any emissions because it is green electricity produced 100% by wind power.
Greenhouse gas emission intensity of buildings (kg CO2e/m²) Greenhouse gases during the year per square metre in all objects that have been rented for the entire year
Total amount of waste (tonnes) The total volume of waste produced by residents has been estimated on the basis of the number of SATO residents and the annual resident-specific waste volume reported by Statistics Finland.


Personnel
Total personnel turnover (%) Sum of signed and terminated employment contracts in relation to the number of personnel for the last month of the previous year.
Number of new employment contracts Permanent and fixed-term employment contracts that started during the reported period, summer jobs excluded
Number of terminated employment contracts Permanent and fixed-term employment contracts that ended during the reported period, summer jobs excluded
Number of training days One training day comprises six hours of training
Person-year SATO's direct and indirect employment impact has been evaluated applying a calculation of the employment footprint of the maintenance services and other purchased services prepared by VATT for Senate Properties and the estimate of the Confederation of Finnish Construction Industries and VTT of the employment impact of building investments. The employment multipliers obtained from the aforementioned sources have been combined with SATO's 2016 cost structure.
TARMO TARMO is a discussion forum for SATO's management and personnel, comprised of 7 employee representatives and 4 representatives of the employer
LiiVi LiiVi is SATO's committee for recreation and sports activities, comprised of 9 employee representatives and 1 representative of the employer


Customer relationships
NPS (Net Promoter Score) Net Promoter Score (NPS) among customers. The strategic NPS is the NPS during living starting from 2017.