Our sustainability is guided by SATO's strategy, sustainability policy and themes which we have evaluated to be material on the basis of discussions with our stakeholders.

Urbanisation increases the need for rental apartments in growth centres. Through our range of apartments, we want to be an enabler of urbanisation with a positive impact on the development of society and business life. We support the wellbeing of our customers by offering safe living. SATO homes have approximately 49,500 residents. Their good living is ensured not only by our personnel, but also by a significant number of partners.

Key issues identified

To identify the impact of our operations and its significance, we are engaged in an open dialogue with our stakeholders. In 2015, we discussed extensively with our stakeholders on the Internet to identify material issues related to our business operations for each stakeholder. The objective of this sustainability report is to openly provide our stakeholders with information about our operations to produce value for them in the short-, medium- and long-term.

Materiality matrix

Representatives of different stakeholders raised issues that should be associated with sustainability in our operations. The dialogue was implemented as an online think tank, with more than 600 participants from all major stakeholder groups. Members of SATO's management evaluated the themes raised in the dialogue on the basis of their business impact. As a result, the 5 main themes shown in the figure below and 11 material aspects were identified to form the basis of SATO's responsibility.

Report definitions

The content of the 2016 sustainability report was defined on the basis of the materiality analysis results and the requirements of GRI G4 reporting guidelines. The 11 material aspects identified on the basis of the materiality analysis are included in this report. The impact of the material aspects on stakeholders have been described in the sections Customers, Personnel, Partnerships, Environment and Finances. The material aspects and their boundaries can be found from the GRI section under Material aspects and boundaries.