We have the perfect home for you

Your home is the most important place in the world. We help our customers find homes that meet their needs and wishes. Using our FindHome service, finding a new rental apartment is now even easier than before.

We provide customer service online and face-to-face. It is easy to visit our locations to ask about homes – and perhaps even find a new one on your first visit.

“I love finally having a large balcony that I can decorate and that serves as an extension to my living room in the summer.”
–SATO Pulssi panelist

In 2017, we signed around 10,172 lease agreements. The popularity of digital agreements increased. Nearly 50% of all lease agreements were signed digitally.

One-bedroom apartments were the most popular, followed by studio apartments and two-bedroom apartments.

Our Customer First approach has enabled us to improve occupancy rates. We fine-tuned our sales management and monitoring towards a more customer-driven direction. We also provided training to our employees and developed new ways of working to improve the customer experience in terms of renting a home and changing apartments.

47% of lease agreements were signed digitally.

Effortless customer service online

Dreaming about a new home is now easier than ever before, thanks to the new FindHome service. Launched in 2017, FindHome service makes finding a home an effortless and convenient experience. The service was designed with mobile users in mind, and it also includes a watchdog feature. Finding an apartment has thus become a lot easier. As the new FindHome service has increased the amount of apartment applications we receive, it has also had a positive impact on our occupancy rate.

To further improve the customer experience, we have started MySATO, a strategic development programme. The digital MySATO service will be introduced in 2018. Its purpose is to make our residents’ daily lives easier and to offer experiences and opportunities for community activities.

Benefits for residents changing apartments

Life situations change from time to time. In 2017, around 1,912 customers changed SATO apartments. We want to create long-term customer relationships and make changing apartments as easy as possible. For this reason, we improved our benefits for residents changing apartments.

When a customer moves from one SATO home to another, we are flexible with the notice periods, and the customer will not have to pay rent for two homes for any period of time. In addition, our existing customers have priority over other applicants for SATO RentHomes.

Rental activities in Finland 2017 2016
Average rent of rental apartments, EUR/m2/month, at the end of the review period 16.69 16.47
Economic occupancy rate, % 96.8 95.6
Turnover of rental apartments, % 28.9 32.7

Stories & Activities

Digilisaatio

Intelligent services for residents

Katri Korhonen lives in a SATO building in the Sörnäinen district of Helsinki. For her, digital services are a natural part of daily life.

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Stories & Activities

Intelligent services for residents

Katri Korhonen lives in a SATO building in the Sörnäinen district of Helsinki. For her, digital services are a natural part of daily life.

Read more

 

Stories & Activities

Asiakaspalvelu

The best service, from people to people

SATO takes customer service seriously – and for a good reason. The quality, ease and safety of living have a major impact on people’s well-being.

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