People need homes, and our growing society needs rental housing. SATO cooperates in many ways with the authorities and partners involved in its customer service chain. Through effective service chain management, we create high-quality homes and real value for customers.
Our goal is to meet customers’ and society’s housing-related needs and take good care of our customers and their homes.
People want homes that meet their specific needs. This is why we want to provide a diverse range of high-quality rental apartments. Through careful acquisition of land and forward-looking town plan development, we lay the foundation for the construction of apartments that meet the demand.
Our goal is to meet the growing need for rental apartments in cities. Complementary planning supports sustainable urban development, as services and infrastructure do not need to be created from scratch and there is demand for new housing options.
The cities are responsible for local plans, and SATO participates in the local plan development process in the capacity of an expert, and uses consultants as special experts when necessary.
We acquire and build new rental apartments, renovate our existing homes to meet our customers’ needs and improve energy efficiency.
New rental apartments in growth areas increase the mobility of labour and facilitate urbanisation. We work with architects and specialists when designing apartments, and we order construction work from contractors and supervisory activities from consultants. To ensure high quality, SATO controls the design work and inspects the completed homes or has them inspected.
We purchase existing apartments from other property owners.
“What do I like best about my home? The brand-new surfaces, wonderful view and good connections.”
We want to understand our customers and find them homes that meet their individual needs. Customer service begins with marketing and our FindHome online service. Our customer service specialists ensure that the customer finds the perfect home and is able to move in smoothly. Our aim is to have satisfied customers and to serve them quickly.
The rental and marketing of apartments are mainly in-house functions. If SATO does not have an organisation in a specific region, one of its partners will offer rental services.
It is important to us that people enjoy living in our homes. Residents' well-being is ensured by the service manager of the building in cooperation with our customer service department and our partners, such as maintenance companies and other service providers.
A pleasant, well-managed building and yard have a positive effect on residents’ daily lives and level of satisfaction. Our property maintenance services ensure that our apartments maintain their condition and value.
SATO is responsible for the management of apartment maintenance and for ordering major repairs. We acquire maintenance and cleaning services from maintenance companies, and supervise the quality of the maintenance ourselves. We monitor the consumption of energy and water in our apartments, and we implement measures that improve energy efficiency, in cooperation with our service providers.
SATO's customers talk about their dream city.
The fully packed StudioHome common area is buzzing on a Tuesday evening in December. Olli Järvenkylä, the building’s community manager, is preparing his presentation…
The morning has been busy for Service Manager Piia Matilainen. It’s only ten o’clock, but she has already checked a renovated SATO home…