SATO works to offer its residents more than just walls. In providing a diverse range of services, high-quality urban living and smoothly running maintenance, we appreciate partners with clear goals and a willingness to develop together with us.
Our partners are important to us. They help us serve our customers even better. With our partner for 2017, Ahlsell, a distributor of installation products, we have developed our contractors’ and maintenance companies’ materials procurement processes. Our cooperation has streamlined our operations and improved customers’ perceived quality.
The assessment of our employment impact covers all investments, maintenance services and other purchased services. The assessment takes both our direct and indirect employment impact into account. For example, the indirect effects of construction and renovations on the construction industry and building services were evaluated in addition to the direct impact of construction sites. See Key sustainability concepts for more information about the assessment of our employment impact.
SATO’s employment impact is approximately 2.800 person-years.
|Direct and indirect employment impact, person-years|
|Investments in construction and renovations||1,687|
|Maintenance and upkeep services||748|
|Other purchased services||156|
We value the same qualities in our partners and suppliers as in our own operations. We select suppliers that are willing and able to create value and good experiences for our customers. We require our suppliers to operate sustainably in terms of work environments, occupational safety and environmental responsibility.
To combat the grey economy, we only work with companies registered in the Reliable Partner service at tilaajavastuu.fi. When selecting suppliers through competitive bidding processes, we evaluate offers based on our goals and the product or service in question. We also analyse the level of supervision, reporting and delivery of potential suppliers.
SATO has audited more than 100 suppliers.
During the review period, we continued to audit our contractual suppliers to comprehensively evaluate their processes and the current state of their operations. Based on these audits, we prepare scorecards for suppliers, including a description of the current state and any suggestions for improvements.
During the review period, our new Customer First service model for housing and maintenance had an effect on our building management partnerships in particular. We decentralised nearly all building management duties related to our homes and integrated them into our new service organisation. With regard to the remaining homes, around 20 per cent, we organised a competitive bidding process for building management services. Our cooperation with our current building management partner will continue for a period of three years.
In property maintenance and cleaning, a new two-year contract period began in late 2017. We divided our property maintenance operations between several service providers, with the goal of taking customer service to a new level. To achieve our goals, our service managers actively supervise the maintenance companies responsible for their buildings in a practical manner. At the beginning of the contract period, we familiarised our maintenance companies’ employees with the Customer First service model.
In cooperation with our partners, we have updated our jointly developed contract performance indicators in line with our new strategy. The motivating indicators included in our building management and property maintenance agreements are used to monitor the level of customer service and satisfaction and the achievement of energy efficiency goals, among other aspects.
SATOs customers expect high quality, sustainability and ease of living from their homes.
In the review period, SATO introduced Kide, its own line of bathroom furniture and products, which are designed to be not only nice-looking, but also highly durable and functional. Sustainability is also evident in their production: each sheet of material and any leftover pieces are used to the fullest extent.
Kide products are made from low-emission (M1) furniture material by a Finnish family business.
During the review period, we improved occupational safety and moisture management on our construction and renovation sites by starting accident frequency rate measurements and assigning an occupational safety and moisture management coordinator for each site. In 2017, a total of nine accidents were recorded on 20 sites, with the rolling accident frequency rate being 24. A total of 420,000 hours of work were completed on the sites, which were managed by contractors. Our goal is to start measuring energy efficiency and the amount of waste on new construction sites in 2018.
We monitor the quality of apartment repairs carried out by our contractors using spot checks. We will prepare six-month summary reports on all spot checks, and their results will have an impact on the fees paid to contractors.
How can I get an electricity contract? Who could help me with using the laundry room? SATO started to provide housing advisory services to help its residents…