FULLfilMENT OF SUSTAINABILITY OBJECTIVES 2017

Environmental sustainability

Objectives for 2017
(realised situation in 2016)

Fulfilment of objectives in 2017

Key actions in 2017 Objectives for 2018 Key actions in 2018 Link to the UN sustainable development goals (SDG)
Specific heat consumption 40,3 kWh/m3 (41,5) Unfulfilled, realised situation 41,8 kWh/m3 Extended temperature optimisation, installation of water-saving fixtures, optimised ventilation, development of remote monitoring of properties Specific heat consumption40,9 kWh/m3 Extended temperature optimisation, installation of water-saving fixtures, optimised ventilation SDG SDG
SDG
SDG
Specific water consumption 403 l/m3 (412) Unfulfilled, realised situation 414 l/m3 Installation of water-saving fixtures, development of remote monitoring of properties

Specific water consumption 390 l/m3

Installation of water-saving fixtures and enhancing searching for leaks SDG SDG SDG SDG
Specific electricity consumption 3,8 kWh/m3 (3,9) Unfulfilled, realised situation 3,9 kWh/m3 Optimised ventilation, development of remote monitoring of properties Specific electricity consumption 3,9 kWh/m3 Optimised ventilation SDG SDG SDG SDG
Developing energy efficiency monitoring measures Fulfilled. The monitoring of energy efficiency was compounded by the introduction of a new energy management system. Training was also added and monitoring was intensified Defining and implementing policies and follow-up Improving the energy efficiency within a site-specific energy monitoring Renewing the energy monitoring system, streamline operational processes SDG SDG   SDG 
New investments to be located by main public transportation routes Fulfilled in the construction of new buildings, objective fulfilled in more than 90 per cent of all projects for purchases of existing properties Due diligence and EDD reviews for investment sustainability, complementary construction projects New investments to be located by main public transportation routes Due diligence and EDD reviews for investment sustainability, complementary construction projects

SDG SDG SDG

New objective for  2018   - - Enhance the sorting of waste from residents Increasing communications, resident support, recycling bins, cooperation project with HSY SDG SDG SDG

Social sustainability

Objectives for 2017 (realised situation in 2016) Fulfilment of objectives in 2017 Key actions in 2017 Objectives for 2018 Key actions in 2018 Link to the UN sustainable development goals (SDG)
Residents constantly improving NPS (new measuring method)

Fulfilled in part. Realised situation of NPS -1, ie customer satisfaction has remained unchanged

New customer service model, new customer service centre, building-specific meet ups, development of digital services Continuously improving NPS Continuing and expanding the customer service model to partner activity, renewing the customer service center, building-specific meet ups, developing and publishing digital services

SDG
SDG SDG

Improvement of personnel engagement Fulfilled. Personnel engagement improved 2.5% from previous year, reaching 2.2 points above the expert standard Organizational change training for the whole personnel, supervisor training, extensive induction program for newcomers, competence development The People Power Index will improve by 3 points Work capasity mapping and improving work ability management, increasing understanding of multiculturalism, developing SATO's corporate culture SDG 
New objective for 2018 - - The development of communality among residents Piloting a cooperative model at StudioKoti site and expanding it, enhancing multicultural understanding SDG 

Financial sustainability

Objectives for 2017 (realised situation in 2016) Fulfilment of objectives in 2017 Key actions in 2017 Objectives for 2018 Key actions in 2018 Link to the UN sustainable development goals (SDG)
Lower maintenance costs Fulfilled in part, when maintenance costs remained at previous year's level Development of procurement, energy efficiency measures Maintenance and repair costs remains at 2017 level (e/m2) The introduction of a new partnership model for maintenance, invite to bid of the repair of apartments, energy efficiency measures SDG SDG SDG SDG
Auditing of 50 suppliers, start-up of construction site audits Fulfilled with regard to suppliers audits. Auditing of construction sites was piloted Continue to develop the audit program, start auditing construction sites Extention of supplier audits and 10% reduction of suppliers Continuing and developing the audit programme SDG SDG
New objective for 2018 - - Confirming the Investment grade credit rating Improving key indicators SDG