SATO renewed its strategy in 2016. We introduced an even stronger customer focus in our operations, aiming at the well-being of customers. Our occupancy rate improved considerably and our external turnover rate decreased in the review period.
In spring 2017, we introduced our Customer First service model, and its positive effects began to show before the end of the year.
As early as the third quarter of the review period, we achieved one of our goals for the strategy period 2017–2020: at least 60 per cent of our assets should be free of real securities.
The proportion of financing free of real securities increased in the review period to 66.3 per cent. Part of this is due to new types of financial instruments, such as unsecured bonds, but a new type of cooperation with multiple banks also played a significant role. During the review period, our financing structure continued to change through agreements signed with Swedbank, OP Corporate Bank, Aktia and EIB on loans free of real securities. At the same time, our company’s solvency ratio decreased. This, together with the changes in the financing structure, will give us more opportunities to make use of diverse financial markets.
SATO takes customer service seriously – and for a good reason. The quality, ease and safety of living have a major impact on people’s well-being.